• → Eligibility for Returns: Items can be returned within 30 days of receipt, provided they are unused, in their original packaging, and in the same condition as received.
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• → Non-Returnable Items: Certain items such as perishable goods, personalized products, or digital downloads are not eligible for returns or refunds.
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• → Requesting a Return: To initiate a return, contact our customer support with your order number and reason for the return.
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• → Return Shipping: Customers are responsible for the cost of return shipping unless the item was defective or the wrong product was sent.
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• → Inspection: All returned items will be inspected upon receipt. Refunds will only be processed for items that meet the return criteria.
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• → Refund Processing: Once your return is approved, we will process your refund within 5-7 business days using the original payment method.
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• → Partial Refunds: Partial refunds may be issued for items that are damaged, missing parts, or not in their original condition.
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• → Exchanges: If you wish to exchange an item, please contact our support team for assistance. Exchanges are subject to product availability.
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• → Defective or Wrong Items: If you receive a defective or incorrect item, contact us immediately. We will arrange for a replacement or full refund at no extra cost.
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• → Contact Information: For all return and refund inquiries, email us at support@eonlineshop.info or call +1 (509) 888-0759.
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We strive to make your shopping experience enjoyable and hassle-free. Your satisfaction is our top priority, and we are here to assist you with any concerns regarding returns or refunds.